FAQ

How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment through our secure checkout. Do you have a physical store? No. We sell exclusively online to ensure the best prices and variety. Do you ship to my country? Yes. We ship internationally. Available shipping options will appear at checkout based on your address. How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics provider. What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay. Can I pay in cash or upon delivery? At this time, no. All payments must be completed online through our secure checkout. Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update information, contact us as soon as possible at mauriciorangel@terra.com.br. Once dispatched, no modifications can be made. Where do the products come from? We work with logistics centers in various regions (USA, Europe, and Asia) and ship from the most efficient warehouse based on your location and availability. I only received part of my order, is this normal? Yes. If your order includes items from different warehouses, they may arrive in separate packages with individual tracking codes. What is the return policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in original packaging. What if my delivery is delayed? Check your tracking status first. If the estimated window of 5 to 12 business days has passed, contact us and we will investigate with the carrier. I still need help Our team is ready to assist you. Email us at mauriciorangel@terra.com.br with your order number and full name.